• Employment Type: full time continuing role as a Senior Business Analyst, Campus Solutions withing UNSW IT
• Starting salary $143007 plus 17% super
• Location: UNSW Kensington Campus (Hybrid Working Opportunities)

About UNSW:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

The Senior Business Analyst will ensure the effective and efficient implementation and use of business systems and data management tools to provide business optimisation advice and promote process improvement. This role is pivotal in supporting the Head of Campus Solutions in the delivery of operations and projects, ensuring seamless execution and continuous improvement within Estate Management (EM). The Senior Business Analyst will develop protocols, procedures, and training materials, actively engaging with EM staff and stakeholders to ensure smooth transitions between the Campus Solutions team and the system or process owners. This role will also provide high-level support to the Head of Campus Solutions in the planning and delivery of projects that support continuous improvement in Estate Management services and operations. The Senior Business Analyst reports to the Head of Campus Solutions and has no direct reports.

Specific accountabilities for this role include:

• Partner with customers to analyse their needs, identify and evaluate business requirements, and assist with the design of solutions which effectively deliver desired outcomes.
• Perform a lead role in driving process improvements, investigating, analysing, and documenting business processes and the underlying business model for a system or process area.
• Participate in the preparation of business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
• Perform a key role in projects, working collaboratively with the project managers, vendors, and business users, including managing project scope, impact assessments, risk analysis, testing and co-ordinating with various stakeholders to ensure successful outcomes.
• Perform a lead role in researching 3'd party software solutions, performing in-depth analysis to assess their suitability to meet UNSW business requirements and if required, assist in the development of Procurement Strategy, RFx and evaluation criteria.
• Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA process. Participate in building and executing product functional test plans.
• Build, manage and maintain successful relationships with various stakeholders including business process owners, customers, technical analyst, developers, and Campus Solution teams.
• Perform a lead role in recommending an appropriate business analysis approach, toolsets, and deliverables to be employed by business analysts on a project.
• Provide significant contribution to the ongoing development and maintenance of work standards and practices to support the efficient operation of the business analysis team.
• Coach and mentor more junior staff within immediate and wider teams.
• Develop and maintain knowledge of university business systems and their interrelationships with other core university systems. 
• Align with and actively demonstrate the Code of Conduct and Values

Skills and Experience:

• Tertiary qualifications in a relevant discipline, or equivalent competence gained through any combination of education, training, and experience within IT.
• At least 5 years professional experience or demonstrated deep understanding of technology applications in the Facilities Management, Asset Management, and Construction industries, including experience with Integrated Work Management Systems, Geographic Information Systems, and specialist disciplines such as the Internet of Things, Artificial Intelligence, and Digital Twins.
• Extensive knowledge of and experience in a range of application development methodologies including ‘agile’, ‘waterfall’, ‘lean’ and ‘rapid’ application development methodologies.
• High-level knowledge and competency in the use of professional business analysis techniques and methods
• Well-developed skills in the use of standard office toolsets including the MS Office suite, drawing/diagramming tools and project management tools
• Advanced consultation, influencing and negotiation skills and proven ability to engage effectively with diverse range of stakeholders at different levels within an organisation to achieve successful outcomes.
• Demonstrated strong analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Proven excellent interpersonal and communication skills (both written and verbal) with the ability to establish effective working relationships with fellow IT colleagues, the business and other stakeholders.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• An understanding of and commitment to UNSW’s aims, objectives, and values in action, together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

To Apply: If this is of interest to you, please submit your CV, Cover Letter and responses to the Skills and Experience outlined above and in the position description.

More Information: visit https://www.jobs.unsw.edu.au/

Contact

Jen MacLachlan, email: j.maclachlan@unsw.edu.au

Applications close: Wednesday 27^th of November at 11.30pm

Benefits and Culture

• Flexible hybrid working
• Additional 3 days of leave over the Christmas Period
• Access to lifelong learning and career development
• Progressive HR practices
• Discounts and entitlements 

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.