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• Employment Type: Full Time (35 hours per week)
• Duration: Fixed Term Contract until November 2025    
• Remuneration: Level 5 from $85k + 17% superannuation & leave loading
• Location:  Kensington NSW (Hybrid Flexible Working)

Why your role matters

We are seeking a motivated and detail-oriented Administrator, Case Review to join the Student Lifecycle team within the Division of the Deputy Vice Chancellor – Education and Student Experience. This role provides essential day-to-day administrative support to ensure the smooth and efficient delivery of services across the Registrar & Student Services Unit (RASS).

As part of the Student Lifecycle team, the Administrator will be responsible for managing a range of core administrative processes and communications with a strong focus on customer service. A key focus of the role is the central management of special consideration applications, requiring a high level of accuracy, discretion, and organisation. The position will also support broader student lifecycle functions, developing a comprehensive understanding of student administration across the University.

This role reports to the Manager, Case Review and supports the Head of Student Lifecycle. It does not have any direct reports.

Specific accountabilities for this role include:  

• Act as the first point of contact and have responsibility for the management and assessment of applications for special consideration.
• Have responsibility for undertaking back to source checks on third party documentation.
• Resolve a diverse range of enquiries from students and academic colleagues relating to the management and assessment of special consideration applications.
• Develop a thorough knowledge of and be able to interpret UNSW policies and procedures and provide advice to staff and students on the policies and procedures.

About You:  

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
• Advanced time management, organisational, critical thinking and problem-solving skills, including the ability to meet deadlines.
• Well-developed interpersonal and written and verbal communication skills.
• Demonstrated experience providing effective customer service and support to clients at all levels.
• Highly proficient computer literacy with excellent skills in Microsoft Office applications.
• Ability to make sound judgements and work both independently and as part of a team.
• Proven ability to work in a high volume, process driven, administrative environment with variable workflow patterns.
• Demonstrated experience of interpreting and applying UNSW policy and procedure.
• Demonstrated ability to effectively solve problems/enquiries and work with limited supervision.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

For further information on the role & responsibilities, please refer to the position description

How to Apply: Submit your CV & cover letter addressing the key selection criteria (no more than 2 pages) before 11.55pm Thursday 29^th May 2025. Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:

• Flexible Working Options (work from home, flexible hours etc)
• Additional 3 days leave during December festive period.
• Career development opportunities
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Chloe Gane, Talent Acquisition Consultant E: chloe.gane@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.