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• Employment Type: Full-time (35 hours per week), Fixed Term 12-month contract.
• Remuneration: Level 6 - starting at $100,354 plus 17% superannuation
• Location: Kensington, NSW (Hybrid working model)

About UNSW
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.  We aspire to be Australia’s global university, improving and transforming lives through excellence in research, outstanding education and a commitment to advancing a just society.

Why your role matters

The Australian Graduate School of Management (AGSM) at UNSW Business School administers and delivers a significant in-person and online program supporting postgraduate, postexperience education. A Student Success Coordinator provides sophisticated, proactive, and accurate administrative program and event management. They are responsible for coordinating and delivering a high-quality, high-volume service to students in all our programs.

About the Role

You will be required to undertake and have experience in the following areas of expertise:

• Manage the successful coordination of a broad range of activities and tasks including complex case enquiries, complaints, delivery and administration to deliver high-level support to our students and stakeholders.
• Plan, develop and maintain administrative guidelines and processes, providing expert advice in relation to programs, courses, student activities, events and workflows.
• Set effective priorities and monitor workflows daily to ensure high performance outcomes.
• Ensure event planning and delivery is performed to a high degree of excellence.
• Apply a consistent and professional approach to managing student cases and maintaining appropriate and accurate records on student communications and interactions.
• Consistently foster a culture of trust and accountability.
• Apply effective skills and knowledge to program enquiries, administration requests, travel procedures, catering orders and event bookings, cost tracking, and responsible UNSW budget and credit card usage

About You

• Tertiary degree in a related area, and/or relevant experience in digital search analytics in a commercial setting. Digital marketing / SEO certifications are highly desirable.
• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training, and experience.
• Demonstrated excellent time management and organisational skills, and the ability to work well under pressure, managing multiple tasks with competing deadlines.
• Demonstrated ability to work in a team environment resolving complex issues and providing sophisticated advice to colleagues, stakeholders and students in a time-effective manner.
• Excellent oral and written communication skills and the ability to use tact, patience and understanding to communicate with influence and professionalism with AGSM students, colleagues and stakeholders on a variety of complex issues.
• Demonstrated ability to manage events with multiple stakeholders, coupled with a proven track record in planning, coordinating, and executing successful events.
• Demonstrated experience providing excellent customer service and support to colleagues, stakeholders and students at all levels

For further information on the role & responsibilities, please refer to the Position Description

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description) before Wednesday 22 January by 11:55pm.

Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Flexible Working Options (work from home, flexible hours etc) 
• Additional 3 days leave during December festive period.
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Tai James, Talent Acquisition Consultant

E: tai.james@unsw.edu.au  (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.