- Employment Type: Full Time
- Duration: Fixed term until July 2026
- Remuneration: $100K + 17% superannuation
- Location: Kensington UNSW Campus (hybrid)
About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.
Why Your Role Matters
The role of Student Communications Officer provides day-to-day communications development within the Student Communications Team. The Student Communications Officer is responsible for supporting the delivery of content to students internally, that is both engaging and appropriate via a range of channels (including email, newsletters and web) and ensuring that all students have access to relevant and up to date information.
The role of Student Communications Officer reports to the Student Communications Coordinator and may have casual staff and student interns reporting to them.
Main responsibilities Summary
- Provide high level support to the Manager, Student Communications to deliver student communications that are personalised, well-written and delivered in a timely and relevant way
- Provide support to the Student Communications Coordinator to deliver the agreed content strategies of the Division and University, across all forms of content
- Support the management of data in the University’s CRM (Microsoft Dynamics) and email marketing platform, ensuring the appropriate delivery of targeted and all student communications; ensuring content is optimised as required
- Develop communications to meet the wide- ranging information needs of current students and various cohorts
- Produce and distribute the weekly student newsletter. Work with the Student Communications team to collate content for upcoming events, news and opportunities across the University, from faculties, services and student lifecycle teams.
- In partnership with the Student Communications Coordinators and Manager, Student Communications, liaise with and provide best practice guidance to key stakeholders, including student representatives and staff who are supporting student services across the University, ensuring student communications can be effectively managed and enhanced
- Provide data, evidence, and input in generating reports for senior managers and engage with the testing and evaluation of the success of communication campaigns
Who You Are
We are looking for someone who is aligned with UNSW’s vision and values and comes with:
- Previous experience in an internal communications role is highly regarded
- Demonstrated experience adapting content to align with internal branding
- Demonstrated expertise with written communication, content production and curation across different digital channels
- Demonstrated stakeholder management and relationships building skills
- Knowledge of communications and digital content best practice including reporting engagement and analytics
- Impeccable attention to detail to ensure accuracy, consistency, and the ability to enhance and bring content to life
- Understanding of target audiences, with an effective writing style and ability to deliver high impact messaging to key audiences
- Proven success using initiative to develop, drive and share content ideas
- Previous experience or knowledge of higher education will be highly regarded
- Experience with CRM, ideally with Microsoft Dynamics
Working hours are generally Monday to Friday, business hours. The role can’t be done remotely however there is flexibility to work from home a few days a week. We’d like to have the successful candidate start as soon as possible, with an end date in end of July 2026. The role is vacant due to an employee stepping up into a secondment opportunity within UNSW.
Candidates will need to have full working rights – this role is not available for sponsorship.
Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include:
- Access to up to 17% Superannuation contributions and additional leave loading payments
- Additional 3 days of leave over the end of the year period
- Discounts and entitlements (retail, education, fitness)
Recruitment process: Please submit your resume as well as cover letter that addresses your experience, your suitability for the role and why you are interested in the position. You’ll also be asked to answer a couple of questions in the application form.
You can send via the ‘Apply Now’ button. A copy of the Position Description can be found on JOBS@UNSW.
Applications close: 6 April 7PM . We reserve the right to close this job ad earlier than the advertised closing date so if you’re interested, please apply now!
Get in touch for any question or support: Anne de Voronine, Talent Acquisition Coordinator, a.de_voronine@unsw.edu.au
Applications cannot be accepted if sent directly to the contact listed
UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.
