AGSM Success Coordinator
Job no: 501190
Work type: Full-time
Location: Sydney, NSW
Categories: Administration
AGSM Success Coordinator
At UNSW, we pride ourselves on being a workplace where the best people come to do their best work.
The Australian Graduate School of Management (AGSM) at the University of New South Wales Business School offers innovative, experiential, world-class MBA programs and Short Courses designed to equip a new generation of leaders to make an impact in an accelerated world. AGSM also have access to a rich global network of over 17,000+ AGSM alumni who are recognised international business leaders in their industries.
The purpose of the AGSM Student Success Coordinator is to provide the best student experience possible, to help motivate students to progress and provide a human face for blended, online and face-to-face programs.
The role is the primary point of contact for any student concerns regarding their learning journey and student experience from Orientation to Graduation.
About the role
- Based at Kensington campus, within AGSM
- $88,782 - $94,709 + 17% Superannuation + leave loading
- 12-month Fixed Term Contract, 35 hours per week
The role reports the AGSM Success Manager and has no direct reports.
About you
To be successful in this role you will have:
- Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Experience in a student or customer service position, preferably in the higher education sector.
- Demonstrated experience providing effective customer service and support to stakeholders, with an ability to develop and maintain effective relationships.
- Experience working with databases, social media, survey tools and Microsoft Office (particularly Microsoft Teams).
- Demonstrated ability to problem-solve, improve processes and deliver initiatives and deadlines, working autonomously and in a team to deliver on the Student Experience Team strategies.
- Excellent time management and organisational skills, with the ability to work well under pressure and manage multiple tasks with competing deadlines, adopting a commitment to providing excellent customer service with a high level of attention to detail and accuracy.
- Highly advanced interpersonal, written and oral communication skills. Your application should address the Skills and Experience listed within the position description.
Please apply online - applications will not be accepted if sent to the contact officer listed.
Contact:
Ian Jones
Talent Acquisition Team Lead
T: 0404 809939
Applications close: 11:55pm, Sunday 7 March 2021
UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff, and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity.
Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time
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