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The Business Improvement Officer- Digital will be responsible for driving business improvement initiatives across the School of Biological, Earth and Environmental Sciences (BEES) and providing effective digital strategy and project management support.

About the role

• $87K - $93K plus 17% Superannuation and annual leave loading
• Continuing
• Full time (35 hours)

The role of Business Improvement Officer reports to the School Manager and has no direct reports.

Specific responsibilities for this role include:

• Develop and manage digital communication strategy for the Schools, driving the delivery of School based digital and other operational projects and programs to achieve innovation and strategic goals.
• Drive business improvement initiatives, projects and programs including reporting on the impact of change on the operations of the business and staff.
• Build and maintain relationships and networks with staff and stakeholders to achieve a collaborative environment that prospers an engaged and co-operative approach to projects.
• Develop and manage digital infrastructure to support process improvement and strategic initiatives within the School.
• Provide training and support on various digital platforms and techniques to stakeholders within the School.
• Identify, allocate and coordinate project resources
• Analyse and report on the effectiveness of projects through development and delivery of progress reports ensuring that projects are achieved on time, on budget, to quality standards and within agreed scope.
• Oversee digital and office operations, providing superior support to the School executive including both technical and administrative support.
• Integrate information from various online platforms and sources to draft documents and correspondence for the School executive
• Independently interpret, apply and provide advice on UNSW and faculty guidelines and processes to all activities as appropriate.
• Provide any other digital and/or operational support as determined and directed by the School
• Align with and actively demonstrate the UNSW Values in Action: Our Behaviours and the UNSW Code of Conduct
• Cooperate with all health and safety policies and procedures of the university and take all reasonable care to ensure that your actions or omissions do not impact on the health & safety of yourself or others.

About the successful applicant
(Selection Criteria)

To be successful in this role you will have:

• Relevant degree with subsequent relevant experience or equivalent competence gained through another combination of education, training and experience.
• Previous experience with digital platforms such as SharePoint and demonstrated capabilities.
• Proven ability to implement, manage and advise on digital communication strategies.
• Proven ability to deliver digital training and support to stakeholders.
• Demonstrated project management experience delivering projects within agreed timeframes and budget.
• Relevant experience undertaking business analysis and identifying opportunities to improve business processes and outcomes.
• Sound knowledge of business and process improvement methodologies and demonstrated experience in implementing projects and programs including the ability to identify and address the impact of change on staff.
• Excellent interpersonal and written and verbal communication skills including ability to communicate with and influence diverse internal and external stakeholders.
• Exceptional time management, office management and organisational skills, ability to work well under pressure and manage multiple tasks with competing deadlines.
• Proven ability to allocate and delegate tasks as required (if relevant).
• Demonstrated initiative, sound analytical and problem-solving skills and proven experience in business improvement activities.
• Extensive experience working on confidential and sensitive matters and demonstrated ability to exercise discretion and tact as required.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

You should systematically address the selection criteria listed within the position description in your application.

For informal queries, please see the below contact details. 

Otherwise, please apply online - applications will not be accepted if sent directly to the contact listed.

Contact:
Nevine Iskander
E: n.iskander@unsw.edu.au

Applications close: March 2nd, 2021

Find out more about working at UNSW at www.unsw.edu.au

UNSW aspires to be the exemplar Australian university and employer of choice for people from diverse backgrounds. UNSW aims to ensure equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged on the basis of their gender, cultural background, disability, sexual orientation or identity or Indigenous heritage. We encourage everyone who meets the selection criteria to apply.

UNSW partners with Australia’s leading diversity organisations, networks, and campaigns. Please refer to UNSW’s diversity offerings for further information on our flexible work and leave options, and support for carers (childcare, parent rooms, parental leave).