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• Employment Type: Full-Time (35-hour week)
• Duration: Continuing     
• Remuneration: Level 7 from $110k - $119k + 17% superannuation
• Location:  Kensington NSW with flexible working arrangements

Why your role matters

The Registrar & Student Services portfolio is responsible for driving continuous improvement in student services, overseeing functions such as student enquiries, student communications, business process enhancement, and managing the partnership between shared services and Faculties.

Within this area, the Student Communications team plays a key role, led by the Manager, Student Communications, and supported by several Student Communications Coordinators. This team focuses on delivering essential, engaging and relevant information and content to students through various channels.

The Student Communications Coordinator reports directly to the Manager, Student Communications, and oversees one direct report, as well as managing casual staff and student interns when necessary.

Specific accountabilities for this role include:  

• Provide leadership, supervision and support for a Student Communications Officer. Including guidance and direction with workflow prioritisation, best practice and professional development opportunities.
• Create a respected and valued service by delivering a highly customer-focused service with a commitment to excellence and continuous improvement.
• Implement the agreed student communications plan for the university by achieving agreed outcomes and identifying opportunities to improve the quality or efficacy of student communications.
• Provide research for the Manager, Student Communications, to underpin the development of an effective internal, student communications strategy.
• Provide advice and guidance on best practice to stakeholders across faculties and divisions on student communications including most appropriate channels to deliver effective and targeted messages to relevant audiences, while liaising with relevant stakeholders to develop content.
• Collaborate with key stakeholders across UNSW to identify emerging issues, initiatives and opportunities to provide communications support where appropriate.
• Develop and maintain a range of communications tools, documentation and user guides to ensure they support effective communication within the Student Communications team
• Utilise quantitative and qualitative data to continually enhance student communications content and channels.
• Organise focus groups and other opportunities for student feedback, ensuring underrepresented cohorts are included in this activity, as required.

About You:             

• Relevant degree or an equivalent level of knowledge and relevant experience gained through a combination of education and training, preferably in the Higher Education Sector or similar environment. A professional qualification in communications or related field is desirable.
• Demonstrated experience of delivering communications and engagement with audiences through a range of appropriate channels. • In-depth understanding of the target audience, with a highly effective writing style and expertise in high-impact messaging to internal audiences.
• Proven ability to liaise effectively with all levels of internal and external stakeholders, and influence to achieve desired outcomes.
• Excellent written and oral communication skills, with strong experience in drafting tailored communications for a diverse range of audiences.
• Advanced level of computer literacy with excellent skills in Microsoft Office applications and databases (e.g. CRM) as well as experience of the production of digital content. Proven ability to work independently and effectively to tight deadlines.
• Experience of using and analysing data relating to communications and engagement. • An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Flexible Working Options (work from home, flexible hours etc) 
• Additional 3 days leave during December festive period.
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

How to Apply: Submit your CV, Cover Letter including a detailed response to the Selection Criteria detailing your interest and suitability for the job before Monday 18^th November 2024 at 11.55pm.

A copy of the Position Description can be found on JOBS@UNSW.

Get in Touch: Chloe Gane – Talent Acquisition Consultant

chloe.gane@unsw.edu.au

Applications cannot be accepted if sent directly to the contact listed.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.